GOOGLE SURVEY: How Travellers Use Their Phones

Google recently surveyed US smartphone users aged 18-64 on how they use their phones when they travel. The report is essential reading for travel businesses, travel tech developers, and anyone involved in the travel industry. Here are the report’s key findings…

1. Smartphones are travel guides.

More than half of smartphone users turn to their device in I-want-to-go moments. Most often, they’re seeking out discounts and researching activities to do before and during their trip.

2. Apps are for loyalty and convenience.

Travelers rely on both apps and mobile sites, but for different purposes. Apps are often used to track loyalty programs and access digital boarding passes, while mobile sites are used to research activities.

3. Simplicity of use is key.

For consumers, there is not a more valuable attribute in a travel app than ease of use and navigation. This is nearly twice as important as anything else an app can offer.

4. Memory is a dealbreaker.

Taking up too much phone memory is the #1 app-related issue that leads consumers to uninstall a travel app. However, people will give your app another shot if changes are made.

Get the full report here – Think With Google: How People Use Their Phones for Travel (PDF)

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.